Privacy Policy

Effective Date: June 13, 2026

Who We Are

Pivot Transformation ("we," "us," "our") is a strategic advisory and speaking firm. This Privacy Policy applies to information collected through pivottransformation.com, winningwrong.com, and any related services, forms, or digital properties operated by Pivot Transformation.

Information We Collect

Information You Provide

When you submit an inquiry through our website, request to book a speaking engagement, apply for advisory services, or contact us through any form, we may collect:

• Name
• Email address
• Phone number
• Organization name and title
• Information about your inquiry or engagement needs
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies, pixels, and similar technologies, including:

• IP address and approximate location
• Browser type and device information
• Pages visited, time spent, and navigation patterns
• Referring URL and search terms
• Interaction data (clicks, scrolls, form engagement)

How We Use Your Information

We use the information we collect to:

• Respond to inquiries and service requests
• Deliver advisory, speaking, and organizational alignment services
• Communicate about our services, events, and content
• Send you marketing and promotional communications (with your consent)
• Deliver targeted advertising
• Improve our website, services, and user experience
• Analyze site traffic and engagement patterns
• Comply with legal obligations
• For other legitimate business purposes

Legal Bases for Processing

We process your personal information under the following legal bases:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of that agreement.
• Legal Obligations: We may process your data where it is necessary for compliance with a legal obligation to which we are subject.
• Vital Interests: We may process your data where it is necessary to protect your vital interests or those of another person.

Third-Party Services & Tracking

We use the following third-party services that may collect information about your visit:

• Google Tag Manager & Google Analytics — website analytics and event tracking
• GoHighLevel (GHL) — form submissions, CRM, and communications
• Meta (Facebook/Instagram) Pixel — advertising measurement and audience targeting (when active)
• LinkedIn Insight Tag — advertising measurement (when active)
• Additional advertising and analytics tools — managed through Google Tag Manager as needed

These services operate under their own privacy policies. We encourage you to review them.

Cookies

Our website uses cookies and similar technologies to provide functionality, analyze traffic, and support advertising. You can control cookies through your browser settings. Disabling cookies may affect your experience on our site.

SMS & Mobile Information

SMS Program

Pivot Transformation may send SMS/text messages to individuals who have opted in through our website forms, booking pages, or other intake processes. These messages may include:

• Appointment confirmations and reminders
• Follow-up communications related to your inquiry
• Service updates and event notifications
• Marketing and promotional messages (with your consent)

Message frequency varies based on the nature of your engagement. Message and data rates may apply depending on your carrier and plan.

SMS Opt-In Process

By providing your phone number and opting in through our forms, you consent to receive SMS communications from Pivot Transformation. Your consent is specific to Pivot Transformation and is collected at the point of inquiry or registration.

Opt-In Data Protection

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except as required by our SMS service providers solely for the purpose of delivering messages on our behalf.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any message. You will receive a confirmation message and no further texts will be sent unless you opt in again.

Rejoining After Opting Out

If you have opted out and wish to receive SMS communications again, you may re-opt in by submitting a new inquiry through our website or by replying START to the number from which you previously received messages.

Carrier Liability Disclaimer

Carriers (e.g., T-Mobile, AT&T, Verizon) are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission by your mobile carrier and device compatibility.

Message and Data Rates

Standard message and data rates may apply to any SMS messages sent or received. Please consult your wireless carrier for details regarding your messaging plan.

Data Sharing

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business (CRM, email, analytics)
• Advertising platforms for remarketing purposes (in aggregated or anonymized form where possible)
• Legal authorities when required by law

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business records, and comply with legal obligations. You may request deletion of your information at any time.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Opt out of the sale or sharing of personal information (California residents)

To exercise any of these rights, contact us at tc@pivottransformation.com.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.

Contact

For questions about this Privacy Policy or our data practices, contact:

Pivot Transformation
Email: tc@pivottransformation.com
Website: pivottransformation.com